I have tried to install Service Pack 3 on my XP computer each time Windows Update shows it available, but I get an error message whenever I try. Can you help? Thanks. - Don M.
ANSWER:
There are numerous reasons that could be preventing the service pack from installing. First I would check out all the prerequisites for installing SP3 and be sure that you've met them. For the checklist, see KB article 950717 at
http://www.wxpnews.com/0WJMWV/080826-Service-Pack-3
Especially note that you can't install SP3 if you have certain updates installed, such as the Microsoft Shared Computer Toolkit and the Remote Desktop Connection 6.0 MUI pack. You have to uninstall these updates first. Your anti-virus software can also prevent SP3 from installing so you may have to disable it temporarily.
You might also try downloading the standalone version of the service pack rather than installing through Windows Update. You can get it at
http://www.wxpnews.com/0WJMWV/080826-Service-Pack-3-Network-Installation
(Ignore the instructions that say to visit Windows Update if you're only installing SP3 on one computer).
For more tips on troubleshooting an unsuccessful SP3 installation, see
http://www.wxpnews.com/0WJMWV/080826-Troubleshoot-Service-Pack-3
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